customer service

EBONY JORDAN 

Ebonyj9843@gmail.com 

 314-281-3341 / 217-220-4594

1328 E. Division St., Springfield, IL 62702

 

Summary: A creative professional with a record of exceptional organizational skills and high efficiency with an eye for detail. Proficient in prioritizing and completing tasks in a timely manner.  Flexible and able to multitask.Customer-focused with the ability to handle a high volume of customer calls in a fast-paced environment, with minimum supervision.Able to handle and solve problems while focusing on the highest quality of consumer services.

 

Skills 


  • Pharmacy Technician
  • Customer Service
  • Entry Level
  • Team Leader
  • Microsoft Word
  • Multi-task
  • Shipping/Receiving
  • Excel     
  • Flexible/Punctual
  • Sales
  • Production/Assembly
  • Home Care       


 

Experience

 

Memorial Hospital                                                                  November 2014 –February 2016

Housekeeping Aide1                                                                                  Springfield, IL

 

  • Clean patient rooms, surgical areas, offices and waiting areas using cleaning chemicals and disinfectants
  • Maintain all cleaning equipment and supplies according to prescribed standards
  • Monitor inventory of supplies such as paper towels, soap, toilet paper
  • Maintain all assigned areas in a clean and sanitary condition

 

 

Better Family Life                                                                                                              May 2014 – October 2014

Administrative Assistant Volunteer                                                                  Saint Louis, MO

                                                                                                                                                                                                                   

  • Answered face-to-face customer inquiries and escalated any issues to proper authority
  • Obtained necessary preliminary documentation from customer for orientation services
  • Copied, sorted and filed confidential documentation according to organizational, state and federal guidelines
  • Answered phone professionally and forwarded calls as appropriate

 

 

Homecare                                                                                                               January 2012 – December 2012

Caregiver Volunteer                                                                                   Springfield, IL

 

  • Home management tasks including housekeeping, laundry, shopping and errands
  • Assisted self-directing consumers with medication reminders of refilling the consumer’s prescription as specified on plan of care 

                  

CVS (contracted through the Workforce Investment Act)                                    April 2010 – November 2011

­Pharmacy Technician/Cashier                                                                          Springfield, IL

 

  • Received information needed to fill a prescriptions
  • Accepted payment for prescriptions and processed insurance claims
  • Ordered and replaced stock medications
  • Updated patient profiles
  • Maintain knowledge of store inventory and sales activities
  •  

­

Wal-Mart                                                                                                                                        July 2009 – February 2010

Pharmacy Technician                                                                                     Springfield, IL                                                                                          

  • Labeled medication and stocked shelves
    • Maintained a safe and clean pharmacy by complying with procedures, rules, and regulations
    • Recorded and filed physicians' orders and prescriptions; compiled reports 

 

 

 

 

 

 

 

 

Sam’s Club                                                                                                                            January 2009 – June 2009

Cashier                                                                                                              Springfield, IL                                                                                                                          

  • Accepted and processed payments for purchases
  • Counted down cash drawers at the end and being of each shift
  • Processed returns and exchanges

 

Lambert Airport                                                                                                                    April2007 – December2008

Ramp Agent                                                                                         Saint Louis, MO   

  • Loaded and unloaded baggage on and off the planes
  • Walked passengers to gate to receive their luggage
  • Flagged planes with wands to the road way
  • Inspected planes for cleanliness

 

 

 

 

Education/Certification 

 

Pursuing Associate in Arts Degree in General Transfer Studies / 2012-2014

Ashland College (Online) / Management Development/ Key to Success / 2012                                           

Job Readiness Training Certificate Completed June/2013, ­Better Family Life, Inc., St. Louis, MO

Lincoln Land Community College, Springfield, IL Pharmacy Technician Graduated January/ 2005

 

­Licenses

 

Pharmacy Technician License Renewed 05/2014

Health Care Provider (CPR and AED) American Heart Association April/2014

  • ID#: 96201
  • Location: Springfield, IL , 62702

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