Team Lead - Customer Service - 925878



















BARBARA HAUVERSBURK
Clinical System Analyst


2137 North 6th Street


Springfield, IL 62702


Tel  217-553-0316
Fax 217-679-1145


bobbir80@yahoo.com


 


Function and Specialization


Barbara is a member of the Advisory practice with a specialization in healthcare administration and informatics.


 


Education, Licenses & Certifications


Emergency Medical Specialist (EMT-I)


AA Degree with a science emphasis, Springfield College in Illinois


Attending University of Phoenix, Bachelor’s Degree Program, Health Administration//Informatics, due to graduate Jan. 2017.


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 



Professional and Industry Experience


Barbara is a software analyst 27 years of healthcare industry experience. Eleven years of experience specializing in the design, upgrade, training, support, testing, and implementation of many system applications. Barbara has extensive experience and knowledge in project leadership, implementation, and reporting project updates. Additionally, she is knowledgeable in the development of training documentation and providing training for all levels of staff. Barbara has served in a variety of roles on many engagements and constantly strives to ensure open communication and collaboration between departments to achieve successful engagement results. She has served as a respiratory therapy technician, Emergency Medical Specialist (EMT-IP), ED clinical specialist, and healthcare consultant. As a consultant, she has developed training documentation and provided classroom and elbow to elbow support for physicians, nursing staff, and pharmacists for EDM, PHA, CPOE, AOM, and EMR modules along with McKesson Physician Portal and McKesson Expert Orders. She has managed the completion of a full implementation of the EDM module from paper to 5.55 with three ED sites going live one week apart. Barbara’s experience as Senior MEDITECH Consultant, in multi-specialty, multi-facility, and children’s hospital settings. She has also supported McKesson CPOM and Cerner Power-note, Cerner Care Net orders and Provider Documentation and Dragon systems.


 


 Go Live Skills


 Technical Skills


Extensive knowledge implementing, analysing, design, build, testing, training and support with MEDITECH EDM, PCS, POM, OE, PHA, AOM, RXM, Pdoc, EMR.


Knowledge supporting Cerner Care Net, McKesson systems and Dragon Voice Recognition Software.


Extensive knowledge identifying issues and providing solutions if needed.


Easily adaptable to other software system functionality.


 


Process-Clinical Skills


Clinical understanding of processes in all areas in the hospital, Provider offices and ambulatory settings. (i.e. Assessments for nursing and provider documentation, order entry, pharmacy ordering and setup, transfer process and discharge process.


Understanding of ancillary interfaces.


 


People Skills


Connects well with many personalities and have had great experience working with many areas in the hospital setting and have an understanding of what they need and understand their concerns.


Adapting to any new environment is something I feel very comfortable with.


Situations that sometimes become stressful, I have the ability to work through the issue and come to an equally satisfactory resolution.


Have assisted many groups in the hospital setting to understand and make sense of new processes.


 


 


 


Go-Live Experience


Provided elbow to elbow support to providers of all levels and nursing staff support as needed.


Provided elbow to elbow support for MEDITECH CPOE, PHA and supported many other MEDITECH modules, Cerner Care Net Ordering, McKesson Ordering and Dragon Voice Recognition Software.


Assisted all staff with questions that relate to ordering and how it affects their job and the issues that arise when the providers begin ordering in the system.


Documentation of issues and concerns to submit to the Command Center or facility staff for resolution.


Resolved system issues by troubleshooting to find the problem and resolution if asked.


Kept end-users up to date on requests and issue resolution.


Attended Cerner site training.


 


GLS Organizations


 


Pen Bay Medical Center, Rockland, ME


MEDITECH CPOE Go-Live Support


Pharmacy Optimization to prepare for CPOE


Pharmacy dictionary build of reflex order sets and RXM clean up


Monthly FSV loading and checking for issues


IMO Implementation


Building Meaningful Use Queries in nursing and pharmacy


Immunization build for Meaningful Use


Training materials and training of pharmacy staff of all new builds


Southeastern Ohio Regional Medical Center, Cambridge, OH


Cerner Care Net Ordering elbow to elbow Go-Live Support for the Emergency Department Providers.


Dragon Voice Recognition Software Implementation


Seton Medical Center, Austin, TX


MEDITECH elbow to elbow CPOE Go-Live Support in the Emergency Department for Providers.


Good Shepherd Medical Center, Longview, TX


CPOE Go-Live Support


Pharmacy Optimization for CPOE utilization


Reflex sets build to assist providers in the use of non-formulary medications for three hospitals facilities.


Dictionary edits and builds as needed for clean-up of pharmacy dictionaries for optimization.


Atlanta Health System, NJ.


Go-Live Support McKesson Physician Expert Orders for three facilities


Physician Portal


Westchester County Health System, Albany NY


MEDITECH CPOE elbow to elbow Provider Go-Live Support


 


 


IT System Implementation and Optimization


Completed workflows and gap analysis of IT systems in preparing for the transition from either one system to another or from paper to computer. This included integrated testing, reviewing all documentation, reviewing order set build and setup of change management processes to assist in any changes made.


Pharmacy optimization to assist in the build of order sets with medications and clean-up of all pharmacy dictionaries to prepare for provider ordering.


Created a workflow process for the Emergency Department for the admission process when providers began ordering in the system.


Change Management Implementation


Led a team the creation and implementation of a full change management process at a multi-facility healthcare organization.


Assisted a team with the introduction, training and build of a Change Management Process at a small, community hospital.


 


Technical Skills


Cerner Care Net Ordering/Power Chart


MEDITECH CPOE


McKesson CPOM


Electronic Medical Record (EMR)


MEDITECH Pharmacy build and process


Emergency Room Process flows and build


Nursing Assessments


Dragon Voice Recognition Software


 


 


 


 


 


Previous Employers


 


07/16/2015-Present                                                   KPMG


                                                                                  10 South Broadway #900


                                                                                  St. Louis, MO  63102


                                                                                  314-444-1400


                                                                                  Senior Associate


 


As a consultant she has performed design and build of the (Emergency


Department Management (EDM), Pharmacy (PHA) and Patient Care System


(PCS) MEDITECH applications. She has developed training documentation and


provided training for physicians, nursing staff and pharmacists in MEDITECH


EDM, PHA, CPOE, AOM and EMR along with McKesson Physician Portal and


McKesson Expert Orders. Supported ED Physicians for Cerner Care Net and


Dragon Software Implementation.


 


 


 


07/16/2012-07/16/2015                                              Beacon Partners


                                                                                   97 Libbey Industrial Pkwy


                                                                                   #310. East Weymouth, MA


                                                                                   02189. 781-982-8400


                                                                                   Senior Consultant


 


Served as interim Project Manager at a three-hospital health system for


MEDITECH Client-Server 5.54 EDM implementation. Completed all three Go


Lives one week apart with no pushback or issues.


Served as interim EDM Module Expert in a multi-facility hospital. Completed


change requests in current state. Completed build and all requested changes,


performed an upgrade to MEDITECH C/S 5.65, and trained new FTE on both 5.55


and 5.65.


Performed a full implementation of the Emergency Department Module at a


Critical Care Facility. Provided end user and super user training and developed


ED training materials. Built and edited ED and PCS dictionaries.


 


10/13/2009-07/16/2012                                              MaxIT Healthcare


                                                                                  705 E. Main Street


                                                                                  Westfield, IN  46074


                                                                                   877-652-4099


                                                                                     Senior Consultant


 


Assisted our team with MEDITECH CPOE Go-Live. I was brought in to assist


pharmacy with optimizing their dictionary build to assist with CPOE functionality.


Assisted the facility with training and training material to providers to explain new


Pharmacy functions with CPOE being in place. Worked with another consulting firm to


provide adequate coverage for update go-lives and training.


Brought in to take the place of the EDM Analyst that had retired. I continued an


upgrade of the EDM Module while also keeping the current system up to date. New


FTE was hired 3 months later and I trained her on the new upgrade still being


completed and the version that was in use at the time. The new hire had never


worked with MEDITECH, but had a full understanding of the system when training


was complete.


 


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04/20/2009-10/13/09                            Hospital Sisters Health Systems


                                                             4936 LaVerna Road


                                                             Springfield, IL 62707


                                                              217-523-4747


 


 


MEDITECH Implementation Team at various Hospital Sisters Health System


Facilities, currently implementing 5.6 EDM Module in the four 5.5 live hospital sites in IL. Will move forward with 5 Wisconsin sites in Jan. 2010. Clinical Specialist with the medical experience to work with hospital staff and MEDITECH specialists to assist and bridge the gap between computer techs and medical staff. Learning all aspects of the MEDITECH computer system and the functionality, to assist staff with getting the most out of the new system.


Implementing MEDITECH 5.5 EDM Module


Implementing  MEDITECH 5.6 upgrade EDM Module


Moderate amount of Nursing, order entry and EMR training


 


12/2007-04/20/2009                            Levi, Ray and Shoup


                                                            Springfield, IL.


                                                            Clinical Analyst


                                                            217-788-3800


 


MEDITECH Implementation Team at various Hospital Sisters Health System


facilities, fully implemented the EDM module in Litchfield, IL, went live Feb 1st


2009. Clinical Specialist with the medical experience to work with hospital staff


and MEDITECH specialists to assist and bridge the gap between computer


technicians and medical staff. Learning all aspects of the MEDITECH computer


system and the functionality, to assist staff with getting the most out of the


new system.


 


 


05/1986-2007                                                 Memorial Medical Center


                                                                      701 North 1st Street


                                                                      Springfield, IL 62781


                                                                      Emergency Medical Specialist


                                                                      217-788-3030


All aspects of patient care including: triage, blood draws, EKG, sterile scrubs, assisting E.R physicians with patient exams, Foley catheters, assisting with setup and use of all equipment in Trauma Room, assisting Trauma physicians with procedures in Trauma Room, STAT code assistance including: chest compressions, oxygen use, running for any necessary supplies. Answering patient questions regarding care, training new EMS Specialist staff.


 


 


7/1985-5/1986                                    Memorial Medical Center


North 1st Street


                                                                Springfield, IL 62781


                                                                Phlebotomist


 


Drawing blood samples from adults and children.


Drawing arterial blood samples from adults and children.


Identifying the correct department to send specimens for appropriate testing.


 


3/1981-12/1985                                   Montgomery County Medical Center                                                        C                                                          Conroe, TX


                                                             Respiratory Therapy Technician


 


 


All aspects of Respiratory Care including: Respiratory Treatments, IPPB, Neb


TX’s, CPT, Specimen collection using NT suctioning, Ventilator Care, ABG


drawing and interpretation, STAT codes on adults and children,


Documentation. Training new technicians when asked.


 


 


 


EDUCATION


Graduated 1980 from Glenwood High School, Chatham, IL: Major, Science


Associates Degree 2004 from Benedictine University Springfield, IL. in Liberal


Arts with Science emphasis.


C.N.A obtained 2004 from LLCC in Springfield Illinois


Bachelor’s Degree in Healthcare Administration/Informatics University of


Phoenix Jan. 2017.


 


 


 


 


 


 


REFERENCES: upon request


 


      


 



 


 



 



 



 



 

  • ID#: 130486
  • Location: Springfield, IL , 62702

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