Team Lead - Customer Service - 925878
2137 North 6th Street
Springfield, IL 62702
Function and Specialization
Barbara is a member of the Advisory practice with a specialization in healthcare administration and informatics.
Education, Licenses & Certifications
Emergency Medical Specialist (EMT-I)
AA Degree with a science emphasis, Springfield College in Illinois
Attending University of Phoenix, Bachelor’s Degree Program, Health Administration//Informatics, due to graduate Jan. 2017.
Professional and Industry Experience
Barbara is a software analyst 27 years of healthcare industry experience. Eleven years of experience specializing in the design, upgrade, training, support, testing, and implementation of many system applications. Barbara has extensive experience and knowledge in project leadership, implementation, and reporting project updates. Additionally, she is knowledgeable in the development of training documentation and providing training for all levels of staff. Barbara has served in a variety of roles on many engagements and constantly strives to ensure open communication and collaboration between departments to achieve successful engagement results. She has served as a respiratory therapy technician, Emergency Medical Specialist (EMT-IP), ED clinical specialist, and healthcare consultant. As a consultant, she has developed training documentation and provided classroom and elbow to elbow support for physicians, nursing staff, and pharmacists for EDM, PHA, CPOE, AOM, and EMR modules along with McKesson Physician Portal and McKesson Expert Orders. She has managed the completion of a full implementation of the EDM module from paper to 5.55 with three ED sites going live one week apart. Barbara’s experience as Senior MEDITECH Consultant, in multi-specialty, multi-facility, and children’s hospital settings. She has also supported McKesson CPOM and Cerner Power-note, Cerner Care Net orders and Provider Documentation and Dragon systems.
Go Live Skills
Extensive knowledge implementing, analysing, design, build, testing, training and support with MEDITECH EDM, PCS, POM, OE, PHA, AOM, RXM, Pdoc, EMR.
Knowledge supporting Cerner Care Net, McKesson systems and Dragon Voice Recognition Software.
Extensive knowledge identifying issues and providing solutions if needed.
Easily adaptable to other software system functionality.
Clinical understanding of processes in all areas in the hospital, Provider offices and ambulatory settings. (i.e. Assessments for nursing and provider documentation, order entry, pharmacy ordering and setup, transfer process and discharge process.
Understanding of ancillary interfaces.
Connects well with many personalities and have had great experience working with many areas in the hospital setting and have an understanding of what they need and understand their concerns.
Adapting to any new environment is something I feel very comfortable with.
Situations that sometimes become stressful, I have the ability to work through the issue and come to an equally satisfactory resolution.
Have assisted many groups in the hospital setting to understand and make sense of new processes.
Provided elbow to elbow support to providers of all levels and nursing staff support as needed.
Provided elbow to elbow support for MEDITECH CPOE, PHA and supported many other MEDITECH modules, Cerner Care Net Ordering, McKesson Ordering and Dragon Voice Recognition Software.
Assisted all staff with questions that relate to ordering and how it affects their job and the issues that arise when the providers begin ordering in the system.
Documentation of issues and concerns to submit to the Command Center or facility staff for resolution.
Resolved system issues by troubleshooting to find the problem and resolution if asked.
Kept end-users up to date on requests and issue resolution.
Attended Cerner site training.
Pen Bay Medical Center, Rockland, ME
MEDITECH CPOE Go-Live Support
Pharmacy Optimization to prepare for CPOE
Pharmacy dictionary build of reflex order sets and RXM clean up
Monthly FSV loading and checking for issues
Building Meaningful Use Queries in nursing and pharmacy
Immunization build for Meaningful Use
Training materials and training of pharmacy staff of all new builds
Southeastern Ohio Regional Medical Center, Cambridge, OH
Cerner Care Net Ordering elbow to elbow Go-Live Support for the Emergency Department Providers.
Dragon Voice Recognition Software Implementation
Seton Medical Center, Austin, TX
MEDITECH elbow to elbow CPOE Go-Live Support in the Emergency Department for Providers.
Good Shepherd Medical Center, Longview, TX
CPOE Go-Live Support
Pharmacy Optimization for CPOE utilization
Reflex sets build to assist providers in the use of non-formulary medications for three hospitals facilities.
Dictionary edits and builds as needed for clean-up of pharmacy dictionaries for optimization.
Atlanta Health System, NJ.
Go-Live Support McKesson Physician Expert Orders for three facilities
Westchester County Health System, Albany NY
MEDITECH CPOE elbow to elbow Provider Go-Live Support
IT System Implementation and Optimization
Completed workflows and gap analysis of IT systems in preparing for the transition from either one system to another or from paper to computer. This included integrated testing, reviewing all documentation, reviewing order set build and setup of change management processes to assist in any changes made.
Pharmacy optimization to assist in the build of order sets with medications and clean-up of all pharmacy dictionaries to prepare for provider ordering.
Created a workflow process for the Emergency Department for the admission process when providers began ordering in the system.
Change Management Implementation
Led a team the creation and implementation of a full change management process at a multi-facility healthcare organization.
Assisted a team with the introduction, training and build of a Change Management Process at a small, community hospital.
Cerner Care Net Ordering/Power Chart
Electronic Medical Record (EMR)
MEDITECH Pharmacy build and process
Emergency Room Process flows and build
Dragon Voice Recognition Software
10 South Broadway #900
St. Louis, MO 63102
As a consultant she has performed design and build of the (Emergency
Department Management (EDM), Pharmacy (PHA) and Patient Care System
(PCS) MEDITECH applications. She has developed training documentation and
provided training for physicians, nursing staff and pharmacists in MEDITECH
EDM, PHA, CPOE, AOM and EMR along with McKesson Physician Portal and
McKesson Expert Orders. Supported ED Physicians for Cerner Care Net and
Dragon Software Implementation.
07/16/2012-07/16/2015 Beacon Partners
97 Libbey Industrial Pkwy
#310. East Weymouth, MA
Served as interim Project Manager at a three-hospital health system for
MEDITECH Client-Server 5.54 EDM implementation. Completed all three Go
Lives one week apart with no pushback or issues.
Served as interim EDM Module Expert in a multi-facility hospital. Completed
change requests in current state. Completed build and all requested changes,
performed an upgrade to MEDITECH C/S 5.65, and trained new FTE on both 5.55
Performed a full implementation of the Emergency Department Module at a
Critical Care Facility. Provided end user and super user training and developed
ED training materials. Built and edited ED and PCS dictionaries.
10/13/2009-07/16/2012 MaxIT Healthcare
705 E. Main Street
Westfield, IN 46074
Assisted our team with MEDITECH CPOE Go-Live. I was brought in to assist
pharmacy with optimizing their dictionary build to assist with CPOE functionality.
Assisted the facility with training and training material to providers to explain new
Pharmacy functions with CPOE being in place. Worked with another consulting firm to
provide adequate coverage for update go-lives and training.
Brought in to take the place of the EDM Analyst that had retired. I continued an
upgrade of the EDM Module while also keeping the current system up to date. New
FTE was hired 3 months later and I trained her on the new upgrade still being
completed and the version that was in use at the time. The new hire had never
worked with MEDITECH, but had a full understanding of the system when training
04/20/2009-10/13/09 Hospital Sisters Health Systems
4936 LaVerna Road
Springfield, IL 62707
MEDITECH Implementation Team at various Hospital Sisters Health System
Facilities, currently implementing 5.6 EDM Module in the four 5.5 live hospital sites in IL. Will move forward with 5 Wisconsin sites in Jan. 2010. Clinical Specialist with the medical experience to work with hospital staff and MEDITECH specialists to assist and bridge the gap between computer techs and medical staff. Learning all aspects of the MEDITECH computer system and the functionality, to assist staff with getting the most out of the new system.
Implementing MEDITECH 5.5 EDM Module
Implementing MEDITECH 5.6 upgrade EDM Module
Moderate amount of Nursing, order entry and EMR training
12/2007-04/20/2009 Levi, Ray and Shoup
MEDITECH Implementation Team at various Hospital Sisters Health System
facilities, fully implemented the EDM module in Litchfield, IL, went live Feb 1st
2009. Clinical Specialist with the medical experience to work with hospital staff
and MEDITECH specialists to assist and bridge the gap between computer
technicians and medical staff. Learning all aspects of the MEDITECH computer
system and the functionality, to assist staff with getting the most out of the
05/1986-2007 Memorial Medical Center
701 North 1st Street
Springfield, IL 62781
Emergency Medical Specialist
All aspects of patient care including: triage, blood draws, EKG, sterile scrubs, assisting E.R physicians with patient exams, Foley catheters, assisting with setup and use of all equipment in Trauma Room, assisting Trauma physicians with procedures in Trauma Room, STAT code assistance including: chest compressions, oxygen use, running for any necessary supplies. Answering patient questions regarding care, training new EMS Specialist staff.
7/1985-5/1986 Memorial Medical Center
North 1st Street
Springfield, IL 62781
Drawing blood samples from adults and children.
Drawing arterial blood samples from adults and children.
Identifying the correct department to send specimens for appropriate testing.
3/1981-12/1985 Montgomery County Medical Center C Conroe, TX
Respiratory Therapy Technician
All aspects of Respiratory Care including: Respiratory Treatments, IPPB, Neb
TX’s, CPT, Specimen collection using NT suctioning, Ventilator Care, ABG
drawing and interpretation, STAT codes on adults and children,
Documentation. Training new technicians when asked.
Graduated 1980 from Glenwood High School, Chatham, IL: Major, Science
Associates Degree 2004 from Benedictine University Springfield, IL. in Liberal
Arts with Science emphasis.
C.N.A obtained 2004 from LLCC in Springfield Illinois
Bachelor’s Degree in Healthcare Administration/Informatics University of
Phoenix Jan. 2017.
REFERENCES: upon request